When an order is marked as ‘failed delivery’ in the tracking status, it’s often due to reasons such as absence during delivery attempts or difficulty locating the address.

We recommend waiting a few more days to see if the courier will attempt redelivery. Alternatively, you can contact them directly using your local tracking number to provide delivery instructions.

In many cases, parcels with failed delivery attempts are redirected to the nearest post office branch for collection. The tracking information may indicate the designated post office, or you can inquire directly with the courier.

For additional assistance, don’t hesitate to contact us at support@ozzimozie.com Please be aware that Ozzi Mozie cannot be held responsible for failed delivery attempts or lost packages resulting from incomplete or incorrect addresses provided by the customer during when the order was placed.