Do you offer shipping worldwide?

Yes, we ship worldwide, except for a few locations with delivery limitations. If you’d like to confirm whether we can ship to your address, please email us at support@ozzimozie.com.au or send us a message on our social media pages.

What are your Shipping Methods?

Free Shipping

• Dispatched Monday to Friday during business hours, excluding holidays.
• Orders typically ship 2-4 business days after being placed.
• Includes a 60-day money-back guarantee and a 1-year warranty.

Standard Shipping

• Dispatched Monday to Friday during business hours, excluding holidays.
• Orders typically ship 2-4 business days after being placed.
• Includes a 60-day money-back guarantee and a 1-year warranty.

Expedited Shipping

• Dispatched Monday to Friday during business hours, excluding holidays.
• Orders typically ship 1-2 business days after being placed.
• Includes a 60-day money-back guarantee and a 1-year warranty.
  One-time free replacement for lost or stolen packages.

Note:

If you purchase the Lifetime Warranty, you are eligible for a one-time replacement for defective or damaged products, even after the 1-year warranty expires.

What are your standard delivery times?

• USA and Canada: 6-20 days
• Australia, NZ & Oceania: 8-20 days
• Europe & UK: 8-20 days
• Latin America: 9-26 days
• Other countries: 11-30 days

Note:

Actual delivery times may vary due to flight schedules, weather conditions, and other external factors, as reported by the local courier.

Where can I find my tracking number?

Once your items have been shipped, you will receive an email notification with your tracking number. If you do not receive one or if the tracking number doesn’t work, please contact our customer support team, and we will be happy to assist you. For more information, email us at support@ozzimozie.com.au.

Are there customs charges?

International orders may incur additional tax or customs charges upon arrival. Although this is uncommon, if it does occur, it is your responsibility to cover these charges. We recommend checking with your local authorities to determine whether any import fees may apply before placing your order.

Can I change the shipping address for my order?

Ozzi Mozzie is not responsible for incorrect addresses entered during checkout. Please ensure that your billing and shipping addresses are accurate when placing your order. If we made an error, we will take full responsibility and send you a replacement at no additional charge.

I think my package might be stolen/lost in transit. What do I do?

If your tracking number shows the package as delivered but you are unable to locate it, please check around your property, in common areas such as a lobby or mailroom, or with neighbors who may have accepted the package on your behalf. We suggest waiting 1-2 business days for potential redelivery. If the package is still not found after this period, contact your local post office to file a claim using your tracking information.

After filing a claim, wait for a response from your local courier before reaching out to us. Once you receive their reply, email us at support@ozzimozzie.com.au with the details, and we will assist you further.

Ozzi Mozie is not responsible for lost or stolen packages that show confirmed delivery to the address provided in the order. For extra peace of mind, we recommend choosing expedited shipping, which includes a free replacement for stolen packages.

We will consider a package lost in transit if tracking shows no updates for 25 days. Please contact us at support@ozzimozie.com.au so we can arrange for a replacement.