At Ozzi Mozie, we are dedicated to serving our customers, who are the foundation of our business. Our number one priority is ensuring your happiness and satisfaction, and we stand by our products 100%.

To show our confidence in the quality and value of our products, we offer a 90-day money-back guarantee, which starts only when you receive your order.

To request a return, simply send us an email at support@ozzimozie.com within 90 days of your delivery date, and we will provide you with a Return Authorization Form. Please note that we will not process any refunds for items returned without this form. For more details, please refer to our Returns Policy.

Here are a few important points to consider when returning an item:

• The item must be in its original packaging.
• The item must be in perfect or like-new condition.

Additional return conditions include:

• Ensure the item is in the same condition as when received: packaging should be intact, no tears or scratches, no bugs inside, and the unit should be clean (remove any stains and make sure there are no scratches).
• All accessories (brush, cable, manual) must be included in the return.
  Make sure to attach the Return Authorization Form to the returned item.
• Failure to meet these conditions may result in a partial or denied refund.

Once we receive the returned item, our warehouse will conduct a quality check. Please note that returns are processed weekly, so your refund will be handled promptly once the inspection is complete. If our warehouse determines that the item is damaged, a member of our support team will contact you immediately.

Consumable items can also be returned or refunded, provided they are in their original, unopened, and sealed packaging.

Disclaimer: Any returned items with damaged or missing packaging will result in a deduction from the refund. As the buyer, you are responsible for covering the cost of returning the product to us for assessment, repair, or exchange. Please note that original shipping fees are non-refundable